Service schedule and safe communication
Customer messages are reviewed Monday through Friday from 9:00 AM to 5:00 PM local time. A request arriving outside that schedule is handled on the next business day. Do not send passwords or a complete payment-card number by email.
Cancellation and address requests
Ask for cancellation or an address correction before dispatch. Customer service will make a reasonable effort to assist, but cannot guarantee a change once fulfillment is underway. After shipment, the purchase is subject to the Refund Policy.
Return instructions and product problems
Request authorization before mailing an item back. Explain the issue and provide clear photographs when merchandise is damaged, defective, wrong, or incomplete. Approved returns use the prepaid process supplied by customer service. Unless different instructions are issued for the order, the business location below is the default return destination.
Questions about a delivery
For stalled tracking, a potentially lost parcel, or inaccurate delivery details, provide the order number and the address entered at checkout. Resolution may require coordination with the carrier before a refund, replacement, or other remedy can be confirmed.
Ways customer service can help
Use the contact information on this page for questions about an order, delivery, return, exchange, listed product, or use of the website. When the request concerns a purchase, include the relevant order number.
How to reach this store
Customer-service email: Support@crockuot.shop
Telephone: 816-700-3468
Business location and standard return destination: 8005 Allen Ave, Saint Louis, Missouri, 63114, United States
Our service desk operates Monday through Friday from 9:00 AM until 5:00 PM, based on local time.