Cost of standard delivery
Every United States order qualifies for free standard shipping. If checkout offers an expedited or optional service, its separate price is displayed before the customer authorizes payment.
Preparation and estimated travel time
Fulfillment normally requires 1–2 business days, followed by an expected 4–6 business days in standard transit. Saturdays, Sundays, and United States federal holidays do not count as business days. Carrier interruptions, severe weather, incomplete addresses, and unusually high volume can extend an estimate.
Shipment tracking and receipt
A tracking number is sent after dispatch. Customers should submit a complete address and review the carrier updates. If a delivery is missing, damaged, incorrect, or incomplete, notify customer service promptly so the circumstances can be investigated and a suitable solution arranged.
Corrections or cancellation
Send an address correction or order-change request as early as possible. Before dispatch, this store may be able to update or cancel the purchase. After the parcel ships, the published Refund Policy controls any return or exchange.
United States delivery area
This store accepts delivery addresses only within the United States. A checkout addressed to another country is outside the service area and is not covered by these shipping terms.
How to reach this store
Customer-service email: Support@crockuot.shop
Telephone: 816-700-3468
Business location and standard return destination: 8005 Allen Ave, Saint Louis, Missouri, 63114, United States
Our service desk operates Monday through Friday from 9:00 AM until 5:00 PM, based on local time.